FREQUENTLY ASKED QUESTIONS
DO YOU OFFER GIFT CARDS?
Yes, we do. We have multiple options and they have a 3 year expiration time, so they can take as long or as little as they want.
WHAT ARE THE PAYMENT OPTIONS?
We accept most payment methods
Paypal, all major Creditcards
Cash on pickup, Bank transfers and PayID
DO YOU BUY LEGO OR TRADING CARDS?
We definitely do, please contact us to get an appraisal of what you have. Shipping will be covered by us and local drop off is availiable.
WHERE IS MY ORDER?
You can check the status of your order from a link on your order email, we only ship with Australia Post so you should be able to find the location of the parcel HERE, if you still can not find it, please contact us.
IS PICKUP AND OPTION?
Yes, we offer pickup in different locations depending on the day you want to pick up. On your cart at the top says "How to get it" in there you can see what options are available to you before checking out.
POLICIES AT AUSSIE BRICKSTER COLLECTABLES
To provide the best service is our aim.
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
RETURNS AND REFUNDS
We have a 14 day from purchase policy; after this, we, unfortunately, can’t offer you a refund of any kind.
To be eligible for a return, your item must be unused and in the same condition that you received it from us and you have to cover the postage cost to send it back to us.
In the case of a refund, the original shipping cost will be not refunded plus there is a 25% stock fee that will be subtracted from the refund,
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.